At orion game, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have as a player based in the Philippines. By registering or using our platform, you agree to the practices described here. If you have questions, our FAQ page is a great starting point.
Last updated: 2025. Applies to all players accessing orion game from the Philippines.
A clear breakdown of the personal data orion game collects and the purpose behind each category.
When you register on orion game, we collect your full name, date of birth, email address, and mobile number to create and verify your account. This information is required to confirm that you meet the minimum age requirement for gaming participation in the Philippines. We also collect a government-issued ID document during the Know Your Customer (KYC) verification process, which is a standard requirement for licensed gaming platforms. Your identification data is stored securely and is only accessed by authorised personnel for verification, fraud prevention, and regulatory compliance purposes. We do not use your identification data for marketing without your explicit consent. If you need to update any of your personal details, you may do so by contacting our support team as described on the FAQ page.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen payment channel. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, encrypted channels. Transaction records are retained for the period required by applicable Philippine financial regulations and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. Your financial data is never sold to third parties and is only shared with payment processors strictly as needed to complete your requested transaction. If you have questions about a specific transaction, the Deposit and Withdrawal pages contain relevant guidance.
We automatically collect data about how you interact with the orion game platform, including pages visited, games or betting markets accessed, session duration, device type, operating system, and browser information. This data helps us understand how Filipino players use the platform so we can improve navigation, fix technical issues, and personalise your experience. Usage data is also analysed in aggregate to identify trends and optimise platform performance across mobile and desktop devices. We use cookies and similar tracking technologies to maintain your session and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. Behavioural data is never used to make automated decisions that negatively affect your account without human review. For more details on how cookies work on our platform, please visit the FAQ page.
When you contact our support team or submit a query through any available channel, we collect and retain the content of your communications, including your name, contact details, and the details of your enquiry. This information is used solely to respond to your request, resolve your issue, and improve the quality of our customer support for all Filipino players. Support records may be reviewed internally for training and quality assurance purposes, but are not shared externally except where required by law. If you opt in to receive promotional communications from orion game, we will use your email address or mobile number to send you relevant updates — you may opt out at any time by following the unsubscribe instructions in any such message. We do not send unsolicited marketing communications to players who have not opted in. All communication data is stored securely and retained only for as long as necessary to fulfil the purposes described in this policy.
Under applicable Philippine data privacy law, you have clear rights over your personal information held by orion game.
You have the right to request a copy of the personal data that orion game holds about you at any time. We will respond to verified access requests within the timeframe required by Philippine data privacy regulations. To submit an access request, please contact our support team using the details provided on the FAQ page. We may ask you to verify your identity before processing your request to protect your data from unauthorised disclosure. There is no fee for a standard access request.
If any of the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it promptly. Keeping your data accurate is important for the smooth operation of your account, including the processing of withdrawals and identity verification. You can update basic account details directly through your account settings, or contact support for changes that require manual review. We will confirm any corrections made to your data in writing upon request. Accurate data also helps us provide you with a better, more personalised experience on the platform.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that certain data must be retained for the period required by Philippine financial and gaming regulations, even after account closure, and cannot be deleted before that retention period expires. Erasure requests will be assessed on a case-by-case basis and we will inform you of the outcome. Submitting an erasure request does not automatically close your account — if you wish to close your account, please contact support separately. Visit the FAQ page for guidance on the account closure process.
If you have any questions about how orion game handles your personal data, or if you wish to exercise any of your rights under this Privacy Policy, our FAQ page is the best place to start. You can also review our Terms and Conditions and Responsible Gaming page for a complete picture of how we operate. Ready to join thousands of Filipino players on the platform? Registration is free and takes just a few minutes.